Are you missing Google Reviews? You’re not alone.

Recently, many users have been reporting missing reviews on their Google Business Profile pages. For no apparent reason at all, positive reviews have been getting removed. This bug is known to Google, and they are actively attempting to fix it.

Report Missing Reviews & Get Them Back

If you notice reviews have gone missing and you feel they shouldn’t have, please open a ticket with Google to investigate.

Save Your Reviews – Step By Step Tutorial

No problems, but still want to be on the safe side? There is a way for you to download your existing reviews so you have a copy in JSON (text) format.

Google Takeout is a service that allows you to download information related to your Google account. This includes Google Business Profiles.

Step 1: Sign into Google Takeout and click “deselect all”

Step 2: scroll down and select “Google Business Profile.” Then, scroll to the bottom of the page and click “next step”

Step 3: Export once by clicking “create export”

Step 4: When it is ready, you will get an email that contains the export file. Click to download the file.

Step 5: Unzip your downloaded file. If you mange multiple Google Business Profiles, they will be organized based on location ID. You can find this on your GBP under “Business Profile Settings -> Advanced Settings -> Business Profile ID”
Scroll through the many files until you find the reviews.json files. There may be additional review files, as seen below.

Step 6: Open it with a text editor, like Notepad. You will see the format looks a bit strange, but all the information is there.
In the example below, “displayName” is the person who left the review of 5 stars on February 14, 2025. They did not leave a written review, just a star rating. The business owner replied, “Thank you for this 5 star review!”
The reviews repeat from that point going forward.

Now what?

Now you can rest assured that you have an updated list of all your Google reviews. While you may not be able to link to all of them, you at least have them for your records. If something is amiss with your reviews, you can show Google Support these files as supporting evidence. It is not necessary to do this, but it is good to have on hand just in case.

Get More Reviews

Does your review count look a little low? Our team at Websites Made With Love has created a handy tool called a Review Generator. It helps with prompting your customers to leave a review.

Since reviews are becoming more and more powerful, it is essential that each business gets as many 5-star reviews as possible. With a one-time low fee, it’s a no-brainer. Contact us to get started.